Track Your Order
Enter your order details below to track your shipment. Tracking information is updated regularly and may take 24-48 hours to appear after your order has shipped.
How to Track Your Order
To track your order, please enter your Order Number and the Email Address you used during checkout. You can find your order number in the confirmation email we sent you.
Once your order ships, you will receive an email with tracking details. Please allow 24-48 hours for tracking information to update.
Understanding Order Statuses
Here are the common order statuses you may see when tracking your shipment:
Processing
Your order has been received and is being prepared for shipment. This usually takes 1-2 business days.
Shipped
Your order has left our facility and is on its way to you. You should receive tracking information via email.
In Transit
Your package is currently being transported by the carrier and is making its way to your delivery address.
Delivered
Your order has been successfully delivered to the address provided. If you haven't received it, please check with neighbors or your building's reception.
Troubleshooting
If you're experiencing issues tracking your order, here are some common solutions:
- Tracking not updating: Allow 24-48 hours after shipment for tracking information to appear in the carrier's system.
- Incorrect order number or email: Double-check your confirmation email for the correct order number and ensure you're using the same email address used at checkout.
- Tracking shows delivered but not received: Check with neighbors, building reception, or any safe place where the carrier may have left your package.
- Delayed shipment: Shipping times may vary due to high demand, weather conditions, or carrier delays. Please allow extra time during peak periods.
Need Help?
If you're unable to track your order or have any questions, our customer support team is here to help. Please don't hesitate to reach out.