Returns & Refunds Policy

Shop with confidence knowing we offer you exchanges or refunds in accordance with this policy.

We are committed to excellence in retailing. Customer satisfaction is an integral part of this commitment and is reflected in our Returns Policy. The Revitalise Medical Devices Returns Policy applies to all purchases made online at revitalisemedicaldevices.com.

Cancelling an Order

You may cancel an order if it has not yet been picked and posted by contacting us online and presenting proof of purchase and identity. On cancelling the order, we will refund your payment in accordance with our Refund Policy.

If we cannot stop shipment of the order at the time of cancellation, you will be required to return the products to receive a refund in accordance with this Refund Policy.

We reserve the right to charge an administration fee to cover reasonable costs incurred in respect of a cancelled order.

Return to Sender (RTS)

IMPORTANT:

If the carrier has attempted delivery and/or attempted contact but was unsuccessful due to an incomplete or incorrect address (including missing business name), an RTS fee imposed by the carrier will apply.

This includes:

  • Original shipping fee
  • Reshipping and redelivery fee

Alternatively, you may request a refund less a 25% restocking fee plus carrier RTS fees, deducted from the product value.

Faulty Items / Warranty / Returns

Warranty Duration

Please refer to the product advertisement for warranty duration.

Faulty Items & Returns

If you receive an item with the following issues, we will offer a replacement (subject to stock availability) or a full refund if replacement is unavailable, provided you contact us within 10 calendar days of receipt:

  • Product is Dead on Arrival (DOA)
  • Incorrect item shipped

Important: Configure-to-order, personalised, or customised products cannot be returned or exchanged, unless DOA.

Return Requirements

All products must be returned within 10 calendar days of delivery, in original packaging, including:

  • All accessories
  • Manuals and documentation
  • Registration materials

Returned goods should be securely packaged. We recommend registered postage at the customer's expense.

All returned goods are inspected by our service department. If no fault is found, return costs will be borne by the customer.

Refund Policy (Australian Consumer Law)

Refunds are provided in accordance with the Competition and Consumer Act 2010, where goods:

  • Are not of acceptable quality
  • Are not fit for purpose
  • Do not match the sample or description

Goods must be returned within 10 calendar days and accompanied by:

  • Proof of purchase (original order confirmation)
  • All original packaging, manuals, and bonus items
  • Suitable ID
  • Description of fault not caused by misuse

Note: All refunds for online purchases are issued as store credit.

PayPal Refunds

In line with PayPal's terms and conditions, any refund (full or partial) will incur a 25% restocking fee, including but not limited to double orders or pickup reimbursements.

Non-Returnable Items

The following items cannot be returned (subject to the Act):

  • Gift cards
  • Pre-paid cards
  • Digital content
  • Consumables (e.g. batteries)
  • Abused or damaged items
  • Items with altered or removed serial numbers
  • Missing accessories
  • Personalised or etched items
  • Opened software, movies, music, or games
  • Hygiene-based products
  • Change of mind
  • Incorrectly ordered products

Warranty & Returns Policy

Warranty & Repairs

  • We do not repair products — defective parts may be replaced
  • Warranty claims beyond initial receipt may require return at customer's expense
  • No chargebacks accepted on items not returned

RMA (Return Authorisation)

No returns accepted without a valid RMA number clearly displayed on the shipping label.

Customers must provide:

  1. Name and address
  2. Product serial number
  3. Fault description
  4. Proof of purchase
  5. Model and accessory details

RMA numbers are valid for 15 days only.

Returned Merchandise for Repair

  • 1% labour charge plus return shipping applies
  • Customer responsible for shipping and insurance
  • Warranty work is handled by the manufacturer, not Revitalise Medical Devices

Merchandise for Refund

  • Must be in new, resale condition
  • Clearance and end-of-line items are final sale
  • Missing parts incur deductions
  • Shipping costs are non-refundable
  • Credits issued within 14 days of receipt

Packaging & Shipping

Customers are responsible for:

  • Secure packaging
  • Insured, traceable shipping
  • Return shipping costs

By purchasing from revitalisemedicaldevices.com, customers accept all terms and conditions outlined in this policy.

If you have any questions regarding this policy, please contact Revitalise Medical Devices