Frequently Asked Questions

Placing an order is simple. Browse our product catalog, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout where you'll enter your shipping and payment information. Review your order details and click "Complete Order" to finalize your purchase. You'll receive an order confirmation email shortly after.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience. All payment options are processed securely through our encrypted checkout system.

Absolutely. Your security is our top priority. All payments are processed through Shopify's secure, encrypted checkout system that meets the highest industry standards for data protection. We never store your complete payment information on our servers. Your financial details are encrypted and transmitted securely to our payment processors.

We currently ship throughout Australia. Shipping is available to all major cities and regional areas. Delivery times may vary depending on your location. For international shipping inquiries, please contact our customer support team.

Standard delivery typically takes 3-7 business days for metro areas and 5-10 business days for regional locations within Australia. Express shipping options are available at checkout for faster delivery. Please note that delivery times are estimates and may be affected by factors beyond our control, such as public holidays or weather conditions.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor your delivery progress in real-time. If you haven't received your tracking information within 2 business days of placing your order, please check your spam folder or contact our support team.

Yes, absolutely. We are committed to providing only authentic, high-quality medical devices from reputable manufacturers. All our products meet Australian regulatory standards and are sourced directly from authorized distributors. We stand behind the quality of every product we sell and ensure they undergo rigorous quality control checks before reaching you.

If a product you're interested in is currently out of stock, we recommend checking back regularly as we frequently restock popular items. You can also contact our customer support team to inquire about expected restock dates or to explore alternative product options that may meet your needs. We're happy to help you find the right solution.

No, you don't need to create an account to place an order. We offer guest checkout for your convenience. However, creating an account allows you to track your orders easily, save your shipping information for faster checkout, view your order history, and receive exclusive offers and updates.

Our customer support team is here to help. Visit our Contact Us page and fill out our inquiry form. We typically respond to inquiries within 24 hours.