Privacy Policy

Welcome to Revitalise Medical Devices. This policy outlines our commitment to transparency, customer protection, and responsible business practices. We are dedicated to providing you with clear information about how we operate and your rights as a customer.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

This policy applies to:

• All visitors to our website
• Customers who purchase products or services from us
• Registered account holders
• Newsletter subscribers and marketing communication recipients

The policy governs all interactions with our online store, including browsing, purchasing, account management, and customer support communications.

We collect and process information to provide you with the best possible service experience. The types of information we collect include:

• Personal Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details and billing information (processed securely through our payment providers)
• Order Information: Purchase history, product preferences, and order details
• Technical Information: IP address, browser type, device information, and cookies

We use this information to process orders, improve our services, communicate with you, and ensure a secure shopping experience.

Your Rights:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Lodge a complaint with relevant data protection authorities

Your Responsibilities:

• Provide accurate and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and our terms of service
• Use our products safely and in accordance with provided instructions

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Secure Socket Layer (SSL) encryption for all data transmission
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers
• Regular staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to take steps to protect your personal information, including using strong passwords and keeping your login credentials confidential.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Shipping and logistics partners for order fulfillment
• Email service providers for communications
• Analytics providers to improve our services
• Customer support platforms

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may disclose your information when required by law, to protect our rights, or in connection with a business transfer or merger.

To the fullest extent permitted by law, Revitalise Medical Devices shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from your use of our services
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account due to your failure to maintain security
• Service interruptions, technical issues, or website downtime
• Third-party actions or content

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for products or services in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

We reserve the right to update or modify this policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are significant (for registered users)
• Post a notice on our website homepage for a reasonable period

Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.